Tom Britton, CPO Certified
President, The Pool Doctor, LLC
In 1999, Tom made the decision to journey into the pool and spa world from being an auto-mechanic for more than 20 years. When he purchased The Pool Doctor from retired firefighter, Jim Ransom, the company had a mere 20 customers. Today, The Pool Doctor claims over 1,200 clients in the Northern Michigan area – both residential and commercial. Tom built his business on the notion that “when you do something, do it right the first time.” Keeping up on the latest innovations and techniques is very high on Tom’s priority list for himself and his employees. Educating the clients on their pools, spas and equipment is also very important to Tom. Each April The Pool Doctor hosts a Pool School for new and seasoned pool and spa owners to gear up for the season and ask any questions they may have.
In his spare time Tom enjoys riding his Harley Davidson, remodeling a 1956 Chevy210 with his wife, Karen, spending time with his five grandkids, boating on Lake Leelanau and relaxing poolside.
Steve Smith, CPO Certified, Bio Lab Certified
Parts Manger/Sales Associate
Steve has been in the swimming pool industry for over 7 years – four of those with The Pool Doctor, LLC. Most often you’ll find Steve at the Water Testing Station doing analysis on our customers’ swimming pools and spas to make sure they’re at their optimum quality. When he’s not maximizing your water potential, he’s finding the necessary requested parts to help out customers that come into the store.
In his spare time he enjoys playing cards and board games with family and friends.
Jason Shepard, CPO Certified
Jason has been in the recreational water industry since 2005, beginning as an Aquatic Engineer with The Great Wolf Lodge in Traverse City. He brings a strong mechanical knowledge from a facility maintenance career in downtown Lansing, mixes it with micro biology and chemistry knowledge developed from national trainings, then applies that to your pool, spa, or aquatic facility. Jason has also been certified as a Tech1, Tech 2, and Certified Service Professional through the Association of Pool and Spa Professionals. A Certified Pool Operator, and Certified Pool Instructor through the National Swimming Pool Foundation. He also holds numerous warranty certificates from most manufacturers in the aquatic industry.
When Jason is not correcting water or repairing faulty equipment, he enjoys time with his two children, listening to and/or playing music, and exploring the amazing area vineyards and trails.
Mandy Jelinek, CPO Certified
Mandy has been with The Pool Doctor for approximately 14 years. You’ll see her out and about in the field making sure everyone’s backyard paradise is in tip-top shape. Mandy is our cleaning tech so if you need your pool or spa cleaned she’s your gal. She is CPO certified and has several technical trainings under her belt. Over the year Mandy has been training to do repair work alongside her cleaning.
When she isn’t working for The Pool Doctor she is a soaking up time with her 3 beautiful children. She enjoys spending her spare time outside snowboarding, boating and camping.
Sales Associate & Water Testing Tech
Sage joined our team in spring 2017 as our showroom Sales Associate and Water Testing Tech. Sage is well acquainted with water chemistry as she has over a decade of lifeguard experience. For over 5 years she tested the water multiple times a day at the Kalkaska Kalesium as part of her lifeguard duties.
In her spare time she is soaking up the summer sun’s rays at local Lake Michigan beaches, building sand castles and teaching her little girl how to swim.